Ihre Aufgaben
Position Summary
All cross-border business that is done throughout the world is being routed through Omya International AG. All direct business for our Calcium Carbonates is routed through the Customer Service Supply Chain & Export team at the headquarters in Oftringen.
We ensure a smooth process/service for the direct customers/key accounts and Omya selling units. This includes the order processing from A-Z (from quotation to invoicing/dunning). The Customer Service team processes the orders, arranges shipments (with or without inspections), creates documents for export purposes, controls the freight charges and has the responsibility to ensure a timely delivery to the goods receiver. In addition, we support Sales in administration matters for the assigned customers and are responsible for the claim management.
Key Accountabilities
- Processing of stock-, third party- and Chain orders for the assigned customers
- Creation of price-offer calculations
- Coordination with Omya plants and selling units in the assigned countries
- Shipment / Export processing; incl. creation of documents and coordination with the forwarders
- Processing of change requests and invoice sending for chain orders
- Monitoring of automatized Chain Orders and problem solving if the orders are stuck
- Arrange customer-bonus credits for year-end closing
- Coordination of claims with customers and selling units. Create and control the data in CRM. Creation of credit memos to claims if necessary.
- Send out dunning letters to customers and coordinate the credit limits of assigned customers.
- GR/IR checks and support for the assigned countries
- Administrational support for the sales manager or selling units for the assigned customers
Key Requirements
Education
- Commercial apprenticeship or equivalent education
- “Exportsachbearbeiter” (Export clerk) of advantage
Experience
Few years of experience in export is an advantage
Knowledge & Skills
- SAP experienced (Modules MM and SD)
- Customer Service mindset
- Strong, assertive team spirit and communication skills
- Very good, connected thinking
- Good sense of responsibility prioritizing of assigned work
Language
- Very good English skills (spoken and written)
- Good German skills (spoken and written)
Contact
HR Business Partner, Simone Michelotti
Mail: jobs.ch@omya.com